
Mohandas Thoduvayil Nelliot
Disputes/Chargebacks (Acquirer/Issuer) Analyst with seventeen years of combined experience resolving Merchant and Cardholder transactions involving MasterCard, Visa Debit... | Cincinnati, Ohio, United States
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Mohandas Thoduvayil Nelliot’s Emails mo****@tc****.com
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Mohandas Thoduvayil Nelliot’s Location Cincinnati, Ohio, United States
Mohandas Thoduvayil Nelliot’s Expertise Disputes/Chargebacks (Acquirer/Issuer) Analyst with seventeen years of combined experience resolving Merchant and Cardholder transactions involving MasterCard, Visa Debit and Credit Card disputes and AMEX Credit Card disputes, involving Fraud and Non-fraud transactions in the Merchant Services and Issuer Services Financial Services industry. Strengths include Research and Analysis, Conflict Resolution, Decision Making, Customer Service, Disputes Resolution, Chargeback initiation and process, Arbitration, Good Faith, Representments (Merchant), Pay-at-the pump, E-Commerce, MOTO, QPS, EMV/Chip enabled or Chip Read transactions, Reconciliation, Merchant Miscellaneous Adjustments/Exceptions, Transactional Risk Combined Security, Fraud Recovery, Restitutions, Rejects Process, Manual Fraud Reporting, Risk mitigation, Merchant High Risk Reports, Chargeoffs, Internal Quality Audits, SOP creations and validations, Daily and Monthly Metrics and MIS Reports preparations, generating Latencies Monthly Reports, assisting Management by contributing to Offshore and Immediate Team functioning as an SME, Process Improvement, Cross Training, Quality Control and Quality Calibration (Onshore and Offshore), Collections, besides remote work experience with Skype and Zoom applications. An overall banking experience of almost twenty one years and twenty three years in the Financial Services Industry. Multiple Foreign Language fluencies. Third Party Risk Management skills including review of Security Assessments and analyzation of SOC Reports, ISPs, BCPs, COIs, Security Certifications, besides SIGs.
Mohandas Thoduvayil Nelliot’s Current Industry Protiviti
Mohandas
Thoduvayil Nelliot’s Prior Industry
Fifth Third Bank
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Worldpay
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Citi
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Tata Consultancy Services
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Protiviti
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Work Experience

Protiviti
Senior Analyst
Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tata Consultancy Services
Business Process Analyst-Senior Onsite/Fraud Recovery Analyst
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Customer Service Client Resolutions(Delinquencies)/Collections Specialist 3
Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Fifth Third Bank
Disputes Resolution Analyst
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Worldpay
Merchant Services Dispute Representative(Acquirer Analyst)
Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Fifth Third Bank
Micrographic Research Clerk
Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Fifth Third Bank
Item Processing Clerk
Sun Aug 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)